Four weeks later, you’re asking students to set up and add their first assignment to an ePortfolio for your course, but some of the students get error messages that you don’t understand, and several others seem to have saved their work in a format that the platform won’t display. Your two-day workshop did not prepare you for these potential issues.
You contact the Academic Technologies office and speak with one of the e-terns who support both students and educators when it comes to ePortfolio-related questions. They can assist with the file format question on the phone, but ask that you come into the office or jump into a web conference call to take them through the steps to replicate the error message. Once they know how to reproduce the error message, they get in touch with the software provider to get this issue resolved and provide you with an update once it is done.
While you are talking with one of the e-terns, they point out that there are regular drop-in clinics scheduled throughout the year that students and educators can attend digitally or in-person to ask questions about how to make best use of the ePortfolio platform. You can also sign up for educator training in which an instructional designer reviews your portfolio component with you based on your own impressions and the feedback you have received from students.