Transcript of interview with Winny
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What is your name?
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My name is Winny Reyes.
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What is your job?
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I am a technician here, in computer support and maintenance.
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And what do you mainly do?
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Mainly laptops and technical maintenance of tablets.
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What kind of service do you provide?
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Things such as maintenance, formatting, all that.
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Software and hardware?
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Exactly.
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How long have you been working here?
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It's been about 8 or 9 months that I've been working here.
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And before, were you here in the region.
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In another region. I used to work in another company which was a bit bigger, dedicated mainly to software.
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Here in Lima?
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Yes, here in Lima.
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Something we were discussing yesterday: there are a number of things such as software, which are changing with the Cloud.
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It seems that since everything is in the Cloud, devices themselves are less and less important than before. What do you think?
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As technology progresses, people's knowledge also move forward, hand in hand. That's good. So I agree with these new technologies.
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Before there used to be a nostalgia related to each computer. Will this continue?
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Yes, it does continue, because there are computers that are super antique, and some want to salvage them and maintain it, even if there are no spare parts.
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Like that machine there, it's very antique, but they want to repair it.
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Really? Why is that?
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They said it's because it's sturdy: you can drop it on the floor and it'll still work.
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How old will it be?
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It's super antique. It has keypen. It's old, but they've asked us to repair it.
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It also has the disk drive.
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It must be 15 years old or more.
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What do you prefer repairing?
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I prefer hardware. Maintenance, repairing hinges, etc. That's what I prefer.
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Why's that?
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I don't know. My family members are technicians of home appliances, so I dedicated myself more to laptops, and now I'm learning about tablets also. That's what I prefer.
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Most people tell us that tablets are the most difficult, because the parts are...
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Smaller, yes. It's more delicate, due to the screen, the touchscreen, or welding points are smaller so you must be very careful.
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What do you repair mainly?
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The touchscreen, that's what tends to need repair.
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And changing the charger connector, which tends to break and needs to be welded.
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Are their brands that need more repair than others?
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Yes, the cheaper brands like Prolink, Techpad, those Chinese brands are the ones that need our services.
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So the amount you save off the original price is spent on repairs?
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Exactly.
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The same happens with higher brands. They are more expensive, but their replacement parts are also more expensive.
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What kind of replacement parts do you use upon repair. New, used, both?
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When it comes repairing laptops, the part that tends to break is the hedges and locks which are in plastic, so we use plastic parts to rebuild the whole base so that it can operate again.
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Plastic, and tools, mainly, that's what we use.
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How did you begin to work in these repairs?
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I began with small things. Basic stuff like maintenance, little by little.
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Here is where I learned a bit more about repairs, and I liked it, so that's where I started.
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Software?
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When it comes to software I handle mainly basic things like formatting and utilitarian programs.
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I sometimes would like to ask to learn more but it's difficult.
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Did you study computer or learn in practice?
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I did both. I studied and finished my degree at the SENATI, do you know it?
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Upon finishing my degree I began to combine theory with practice by working.
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What is the difference between recycling, dismantling, and repairing?
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Not much. It's basically the same.
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Why?
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Because if a hedge breaks, it's plastic that breaks, and what you re-utilize is also with plastic. It's basically the same because if it were different you'd have to create a new material but it basically comes out to being the same.
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Why did you decide to work in electronic repair as opposed to recycling?
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Repairing because in the same manner as we invest less, the client is satisfied with their product which doesn't have much of a difference.
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Why is it important to seek to repair things as opposed to throw them out to the waste?
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I think it's both because of the affective element, of people who don't want to throw out their device and prefer recuperating it, as well as in costs.
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Some prefer to invest less and re-create their devices.
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Do you find a lot of people who care for their devices then? Who have a connection to their device?
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Yes, here in particular. Most people don't want to throw away their devices.
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And the oldest devices are the most beloved.
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Can you tell us a story of someone with an old machine?
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Of course. There was this one woman who had an old machine, a big IBM even, and she brought it to us to revamp it because she wanted it to have WiFi, Internet, all that.
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But it's drivers are obsolete. She couldn't make it work.
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So she had to buy a USB antenna so as to receive the WiFi signal.
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She sought the way to make her computer continue working.
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She had to invest 200 or 300 dollars, but she wanted her computer to be able to work.
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And did she succeed?
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Yes. We installed to adaptors: one for the WiFi and one for the cable. And it's software and all.
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Where do your clients come from?
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From everywhere. This is a centric spot, and people come from everywhere.
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From the provinces, even from other countries.
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Where's the farthest someone came from?
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We've had people from Spain come, or from the USA or like you from Canada. But sometimes when they'd speak English we didn't understand much.
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Others have arrived from the provinces, from far away, and we'd send them their repaired devices by package mail.
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From the Jungle, the Sierra.
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We send by package mail when clients already have their ticket home and the repair is going to need more time, we send the device by mail.
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Does that happen often?
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Yes, we send about 2 or 3 packages per month.
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Wow, that's a lot.
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Well, clients come to us in those conditions and we try to make sure they are satisfied.
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You mentioned your family already worked in repairs, but do you repair things for friends or family when they're having problems with their devices?
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Of course, I'll help them with their computers, or irons or blenders, yes.
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How do you update your knowledge?
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Mainly through readings. And by practice, that's where you learn everything.
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Staying up to date on what's growing, new things that come out, tools and everything else.
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Do you read everyday?
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On weekends, since from Monday to Friday we are super busy here. So it's mainly Saturdays and Sundays.
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What a commitment!
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Yes, because there are many things to learn.
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We need to keep learning so as to respond to client's needs.
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How many hours approximately?
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About two hours perhaps maximum, I can't do much more.
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That's quite a lot already.
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Is there any particular website that you use?
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Not a website, but rather manuals that my teachers give me. They guide me and help me with that, recommending news that they send by email, everything's by email.
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What do you plan to do with this device?
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First of all, we're thinking of finding replacement parts for the circuit. But that's more complicated.
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Because the device simply won't turn on.
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It's antique.
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Is it a RAM problem?
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No, is a circuit problem, it simply won't turn on, it's old.
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Some old devices like these suddenly turn off when you start a video, so it might be its video.
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But we'd have to diagnose it and search for replacement parts, if they can be found, because this is an antique device.
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But we need to find a way to turn it on first. Or recommend another machine, a similar device that is working.
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Do you think you'll be able to fix it?
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That's what we're trying. I can give it an evaluation, find the problem and fix it. But if there are no replacement parts...
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So if it's something that's physically broken, there's a solution to that.
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But when it comes to the circuit, we need to be very careful, and try our best.
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Perhaps it's possible. For example, if it won't recognize USBs, there's always a solution. We need to try.
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It must be amongst the first devices to use memories like USBs.
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Yes, because it has a serial which is super antique, from the old printers.
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An antique.
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There are few women in this sector. Have you felt a benefit in that or on the contrary have you felt problems due to gender?
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Perhaps both. Negative, because some don't trust the ability of young women.
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Machismo, basically. They say that they won't be able to do it, or that it's a abrupt job for women.
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But it can also be positive, because clients are cooler with us. So we try to manage that.
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I have personally experienced in a number of companies that there are no limits to that, so I've tried to emphasize that.
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That's why I've dedicated myself mainly to hardware, because that's where they tell us that we aren't capable.
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But it's not like that, and I've proved that once and again.
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Each person is different, either they say yes or no.
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It's a question pertaining to every woman, to demonstrate what they know.
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It's also a challenge, no? If someone says I can't do it, then I will.
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Exactly, you tell yourself it can't be so.
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Things no longer need to be that way.
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Anything you'd like to add?
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I would just like to say that there are no limits for women.
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And little by little machismo is being pushed aside.
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I really want to prove myself with hardware, which is where there is more machismo.
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Software perhaps less because you work while sitting repairing programs.
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Hardware is much more complicated. And women can do everything.
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Can you show us which equipment or tools you use for repairs.
