Although the Information Management Services Directorate...has recognized the need to identify and define roles and responsibilities in the IT planning process, this information has yet to be formally documented. The roles and responsibilities involved in the IT planning process need to be clearly defined and communicated.
While a number of planning processes exist that produce IT-related information, there is no formal, documented IT planning approved by management and supported by policy. Having a formal process with suitable documentation and approved by management would better ensure the execution and communication of the IT Plans by the Department and the Agency.
This conclusion suggests that IT procurement and implementation lacks a centralized vision within the department, which includes software acquisition. This creates repercussions on managers and executives within the FPS.