If you haven’t made any changes to your telephone system in the past decade or so, there is a good chance it is not meeting your business’s communication needs. Today’s business phone systems come in various configurations and offer a wide range of benefits. Upgrading to a phone system that matches your business size and mode of operation can help increase efficiency and productivity within your workforce. Here are a few easy ways to upgrade your phone system:
- Improve call handling
- Consider call reporting capabilities
- Integrate it into a CRM
- Get a system with the “presence” feature
Call routing or automatic call distribution is another feature that offers similar capabilities. It allows you to route calls depending on the department the caller is targeting. For instance, a billing-related call will be automatically directed to the billing department. Such systems also allow you to calibrate actions, such that the call is, again, automatically routed to another employee or department if the first point of contact can’t be reached.
- Consider a phone system with visual voicemail
Your old phone system is obsolete and could be the reason you are struggling to catch up with your competition. These five upgrades can help you simplify communications within your workforce and between your business and your customers.