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HotMail Support

Hotmail Support - Hotmail.com login - Create a Hotmail account

Microsoft has always been a forerunner in almost every field it touches. Most of your computers, laptops, and applications have trademarks and bearings of Microsoft's inventions! 

And, of course, emailing services are by no means an exception to that. Hotmail (a.k.a Outlook) is another terrific product from this giant, delivering smooth and convenient message storage for millions of people worldwide!

Yet, some customers might still find some aspects of Hotmail a bit confusing, which is why we decided to lend you a helping hand. Our guide will cover the most fundamental issues of this program, ensuring you can enjoy an optimum user experience without any hassle.

Feel curious? Then do not hesitate to scroll down for more. Let's get started!

A. What Is HotMail?

1. Overview and Features

First of all, it's important to understand the essence of Hotmail. In simple terms, it's a free webmail/email tool delivered by Microsoft, who acquired it from the original developers in 1997 and rebranded the program two times (first MSN Hotmail, then Outlook in 2013).

Hence, people opening hotmail.com will get directed to Outlook.com automatically. The name change also arrives with new features like calendar and contacts management and unlimited storage. 

Of course, creating email addresses on Hotmail.com is still possible, but the sign-in process will only transpire via Outlook.com. Your best bet is to create an email account on Outlook.com directly to avoid unnecessary hassles. 

Despite going through many major improvements, the most basic capabilities of Hotmail/Outlook remain the same with only a few tweaks. Here is a list of some of the most highlighted ones:

Send/Receive/Respond to Emails

As previously mentioned, anyone (either with Hotmail.com or Outlook.com email address) can possess unlimited storage, allowing them to receive emails from/send emails to their families and friends. 

Create Tasks, Schedule Meetings, and Manage Contacts

Contrary to popular belief, most of these features come at zero cost, aiming to help customers become more productive.

First of all, Hotmail allows everyone to manage their contacts, including names, email accounts, and mobile numbers. Hence, emailing your contacts is much easier - without having to remember everyone's email addresses. Creating contact groups of multiple contacts to send them the same message simultaneously is also possible. 

Furthermore, the system also incorporates built-in calendars, which you can utilize for meeting scheduling, task creation, and tracking. Even better, multiple calendars can also be added, including birthdays, wedding anniversaries, and other important milestones. 

Multi-Device Security and Support

Since its release, Hotmail/Outlook is always accessible from different devices. Some cases in point include the Web (through web browsers), Android, iOS, Mac, and Windows. 

Mail Flow Control

What sets Hotmail apart from some of its rivals is filtering and spam detection, keeping unwanted mail at bay. How does it work, exactly?

As you observe the inboxes, the storage tends to fill up quickly, which motivates Hotmail to develop innovative tools for a better control of the mail flow:

  • Filters: keeping junk mail and spams away from your inbox

  • Lists: allowing users to identify unsafe and safe addresses. 

  • Folders: letting users organize and group email.

  • Contacts: keeping your lists of email addresses and names (as previously mentioned).

  • Themes: Customizing the layout's appearance to suit different topics and subjects. 

To tweak these settings, navigate to "Options" and choose "More Options". Remember to save them all so that Hotmail will always remember your preference. 

Windows Live Integrations 

As a product of Microsoft, Hotmail links with desktop and online applications in Windows Live - all possessed by this brand. More specifically, once you sign into the account, the system will give you immediate access to the Live Messenger, where it's easy to chat with all your saved contacts. 

There's also a SkyDive option to share and upload all Microsoft-Office photos, documents, and files. Click "SkyDrive" or Messenger" on the page's top menu to see those options! 

On another note, for people downloading and installing Live Essential Suits, Microsoft lets you check your Hotmail via Live Mail. 

Keep in mind that if you choose to close/deactivate your Hotmail, you can no longer use SkyDrive, Messenger, or any other service linked with this account.

2. Gmail versus. Hotmail: How Do They Differ?

Features

Hotmail/Outlook is rich in features, with many personalizable mail templates, email management options, and email filtering/cleanup to delete spam and duplicate messages. There's also an "Archive folder" for emails you do not want to delete but are no longer needed in the main inbox. 

Gmail is more or less the same regarding these basic functionalities. However, for mail archives, Gmail will move your emails to a folder named "All Mail" rather than "Archive folder", which might confuse some inexperienced users. 

Also, many Gmail features are not built-in, partly because it has been integrated with other products. For instance, Outlook/Hotmail has built-in contacts and calendars, while Gmail users have to use Google's Contacts and Calendar, which are separate programs and not incorporated into Gmail itself. 

Storage

Users may upload their files in Google Drive before sharing them via Gmail. Meanwhile, Outlook/Hotmail uses OneDrive, which lags a bit behind Google Drive regarding its email inbox integration. 

In terms of storage, Gmail can reach a maximum of 15 GB (counting both Gmail itself and the Drive). On another note, G Suite Basic accounts own about 30 GB.

Meanwhile, Outlook users can also access 15 GB of instant storage (for free accounts) and an extra 5 GB for one free account on OneDrive. For people demanding more than that, subscribing to Microsoft 365 will grant them 50 GB in total. 

Security

Gmail scans users' accounts to find their information, data, and preferences. From then on, the brand would proceed to display advertisements and promotions that best capture the users' interests. 

Though such a tactic has not left any major harm so far, people who value their security should still avoid giving out more information on Gmail than necessary.

Hotmail, however, does not support personalized advertisements, meaning there's no need to scan or research their customers' data. It might be a better choice than Gmail if you need to exchange confidential/sensitive documents via messages.

B. How to Create Hotmail/Outlook Account?

Step 1. Go to Hotmail/Outlook via your chosen web browser. 

Step 2. On the page's right side, hit the "Create A Free Account" button (blue color). 

Step 3. Navigate to "New Email" and enter your chosen email name. On the nearby drop-down menu, choose "Hotmail.com" and click "Next".

The program will ask you to create the email password if your name's available. Otherwise (if the address has already been taken), a red message will pop up. Try entering something new into the bar, like extra letters, another number, et cetera. 

Step 4. Create your password. The safest one should include at least eight characters, combining symbols, numbers, and capital letters. 

Step 5. If you do not like receiving Microsoft's promo emails, find the option that reads, "I would love info, offers, and tips about Micro products" Remove the Tick symbol in the box. 

* Common Problems When Registering A Hotmail Account

Hotmail might have some domains and forums blocked/blacklisted in certain regions, which is why some users might struggle to register their Hotmails from there. Your best bet is to try another server or wait until the brand un-blacklists them. 

Sometimes, the error might stem from technical glitches instead of blacklisting. Hence, if that Hotmail is not for important purposes (ex: some gamers use their Hotmail addresses mostly to register for games), creating a new email is the quickest solution.

C. How to Sign In to Hotmail/Outlook?

1. On The Web

Most schools or workplaces require sign-in from websites instead of mobile phones. Here's how to do so: 

Step 1. Go to Outlook.com or Microsoft 365 login page. Hotmail.com does not foster login, so it's not a possible option here. 

Step 2. Enter your address and account password. Double-check to see everything is registered correctly.

Step 3. Hit "Sign In". 

Notes: If you want to sign in using a different account, choose "Using another account" next time. 

For Chinese customers wishing to sign in via 21Vianet, go to the Office 365 login page managed by 21Vianet via this link

2. On The App

For those preferring the app, we suggest you trace along with these steps for mobile phone setup of Hotmail addresses: 

Step 1. Install Outlook on your phone. After that, click the icon to open it.

Step 2. Tap the Outlook symbol (from the page's upper left). 

Step 3. At the menu's bottom, tap "Setting Cog". Below "Mail Accounts'', choose "Add Account". 

Step 4. Hit "Add Email Accounts". The app will identify all compatible accounts already on the phone. 

If there are any, hit "Continue" to add those accounts. But in case of none, tap "Skipping This Account" to insert a new one. 

Step 5. Type in your Hotmail address and tap Continue. Enter the password to seal the deal. 

3. How to Login Multiple Accounts?

Theoretically, it's impossible to sign in to two accounts at once. Hotmail might or might not update this aspect in the future. For now, Microsoft users have come up with some simple ways to counterattack the issue. 

One such solution is to open two versions of the same browsers,  one public and one private. Then, sign in to a different account for each version. This method is common and easy to carry out.

Another alternative is Linked ID, allowing you to link two different accounts by logging into one only. After that, switching between them will be a breeze.

D. Some Hotmail/Outlook Sign In Problems

1. The Account Is Locked/ How to Unlock Your Microsoft Account

Have you tried to log in to the account and only received a message saying that this account has already been locked? Chances are, whatever activity linked with that account might have violated Microsoft's Usage Terms.

To unlock that account, simply sign in and get the security code.

Some tips to keep in mind:  

  • It's alright to use any mobile number to ask for security codes. That phone number does not have to link with your accounts. 

  • You don't have to use a smartphone or connect it to Wifi. As long as that phone can receive SMS messages, even a decade-old Nokia is okay.

  • Once you can unlock your account, we suggest you create new passwords immediately. 

Reasons Your Account Gets Blocked:

To avoid the issue in the future, you should have a gist of why the account has been blocked in the first place. Here are a few possibilities:

  • Phishing: Stealing others' private info by tricking/spoofing them. 

  • Malware: Sending harmful or unwanted code/software on purpose.

  • Others: Spoofing, harming, and interfering with Microsoft systems, services, and networks. 

  • Spam: Using Microsoft networks to publish, share, and send unwanted reviews, photos, messages, comments, and emails.

How to avoid spamming: Do Not:

  • Send unsolicited commercial or promotional content. 

  • Use bots, scripts, or programs to make accounts. 

  • Send things to multiple receivers simultaneously or someone you do not know. 

  • Reuse or spoof info across several accounts during the login.

  • Use or create several accounts for policy violations.

2. Reset Forgotten Account Passwords

Microsoft has recovery pages to help you re-access the Hotmail account. In some cases, the system might ask you to answer some security questions set up by yourself previously or provide further personal details to confirm your identity.

Step 1. The first box will list several possible reasons why you cannot access your account. Choose "I have forgotten my password" and hit Next.

Step 2. Enter the account you want to recover. Next, type in the characters shown on the computer screen to prove that you are human and not a software bot. Then click "Next" again. 

Step 3. There are several options to prove your identity:

  • Having the security codes sent to one of your backup emails. (It should be the one you have previously offered via the two-step verification process). 

  • Receiving text messages to your smartphone

  • Receiving voice calls to landline or mobile phones

3. Forgotten Microsoft Username

The most practical solution is to look up that username. Several alternatives are available: 

  • Looking up that username via your email address or security phone number. 

  • Requesting the system to send security codes to your used emails or phone numbers. Enter that code and hit "Next".

Once you find the account, choose "Sign In" and proceed as normal. 

If all methods above are unsuccessful, try searching for the username via other services and products. Let's say you used to register Hotmail to play a game on Steam. Having a quick scour there can be helpful. 

In the worst-case scenario that none works, we recommend you create a new email address. Note down the username and password so that you don't forget them. 

4. Recovering Hacked Accounts

Step 1. Clear the computer of malware and viruses before changing passwords. 

Search "Windows Defender" on your menu and follow its instructions.

Step 2. Reset/change password. 

Once you have run antivirus apps to ensure no virus is left, sign in to change the password. In case sign-in attempts fail, choose "Reset password" instead. 

Step 3. Inspect the account settings.

Since someone has invaded your account, Microsoft will reset some account settings. To check or adjust them, go to Automatic Replies, Forwarding, and Connected Accounts.

Step 4. Retrieve deleted contacts and emails. 

Microsoft will delete some private messages once it senses your account is hacked. Go to "Deleted Items" and press "Recovering Deleted Messages."

E. How To Secure Your Hotmail Account

1. Two-Step Verifications

Step 1. Sign in and go to "Security Basics". 

Step 2. Choose "More Security Option" 

Step 3. Press "Set Up 2-Step Verifications" to switch it on. Follow the remaining instructions (providing emails, phone numbers,...) to complete the process.

2. Stronger Passwords and Safer Accounts

Your password needs to satisfy these criteria if you wish to protect your account against harmful attacks. It must:

  • Have 12 characters (minimum). More than 14 will be even better.

  • Combine symbols, numbers, and lowercase and uppercase letters. 

  • Contain no word that can be seen in dictionaries. Names of organizations, products, characters, or people are not encouraged.

  • Differ drastically from your old passwords.

F. How to Sign Out?

Step 1. Tap the profile photo and the gear icon. 

Step 2. A list of Hotmail accounts will pop up (for those using more than one account). Choose the one you want to sign out. 

Contact Us for More Help

This section has discussed in detail all functions and capabilities of HotMail - one of the most popular email services to date. Though it shares many things in common with Gmail - another strong rival of Microsoft that still withstands the test of time - there are still some distinctions to note. 

Our guides also mention useful tips to solve unexpected problems and issues in no time, saving you both time and effort!

We hope these guidelines will be of help to our readers. If you still have unanswered questions - or should there be anything not yet covered in our breakdown - feel free to write to us. Our support team is always ready to have your back!

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