Day in the life of a compliance officer Hamilton Lindley
12019-05-30T03:40:52-07:00Jose M. Fulkersonb0fe4520bc41715953df9b4803169b6d11c7edec340921A compliance officer’s day will vary widely based on the officer’s industry and business. “The compliance officer is the beat cop on the streets of the company,” said Hamilton Lindley, a compliance manager at Neighborly Brands.plain2019-05-30T03:40:57-07:00Jose M. Fulkersonb0fe4520bc41715953df9b4803169b6d11c7edecA compliance officer’s day will vary widely based on the officer’s industry and business. “The compliance officer is the beat cop on the streets of the company,” said Hamilton Lindley, a compliance manager at Neighborly Brands. Like a cop, he needs to maintain a good reputation with the “prosecutors” in the legal department. He also needs to have a strong relationships with those people or departments that have been aggrieved by the noncompliance.
Neighborly Brands is a franchisor. Hamilton Lindley manages the compliance of terminated franchisees. “These franchisees are per se noncompliant. So difficult conversations are inevitable,” Hamilton Lindley said. “So I must tell these franchisees that I respect them,” Hamilton Lindley said. “This helps them go through the stages of grief so that we can eventually come to a resolution.” Hamilton Lindley said. Hamilton Lindley says that he can hear the ex-franchisee go through the stages of grief, sometimes on the same phone call. “The conversations flow through denial, anger, bargaining, depression and acceptance.” But things get slower when a former franchisee gets stuck on one of these elements. “That’s when we have no option but to suggest the filing of a lawsuit,” Hamilton Lindley says.
Hamilton Lindley uses a variety of technology to enforce the terms of the agreement. He uses every way imaginable to contact ex-franchisees. This includes texts, calls, FedEx, USPS, and emails. This is to provoke a conversation with the ex-franchisee so that a lawsuit can be avoided. “But if the franchisee gives us no options our decisions are easy,” Hamilton Lindley said.